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Claim Management System - revamp
The outdated application was inefficient, causing bottlenecks and errors. This revamp aimed to enhance features, automation, and scalability to improve claims processing and better serve users and stakeholders.
Summary
Challenge: Revamping the claims management system to enhance efficiency and productivity by modernizing the interface and integrating automation features.
Solution: Performed UX research, design, and testing for below modules -
- Claim management
- Document management
- Contact management
- Workflow management
Duration: NDA (Scrum design sprints followed)
My Role
Primary: UX Lead
Tools
Figma, Miro, UserTesting, Agile Scrum
Methods
Design Thinking, Competitive Audit, Persona Generation, UAT
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